For items that are non-shelled and are available in stock, shipping to the United States of America, the United Kingdom and metropolitan areas of Australia with DHL Express can take up to 3 – 5 business days. Otherwise, shipping can take 10 – 14 business days.
You will receive a shipping confirmation e-mail with your tracking number once your goods have been shipped. If you have not received a tracking number, that simply means that your order hasn't been shipped yet. For individual tracking or delivery concerns, please contact the shipping company directly. We take no responsibility for individual deliveries once the goods have been shipped. Unless you have first contacted the courier, e-mails regarding personal deliveries will not be responded to.
Yes, you will be responsible for all the possible taxes and / or customs fees your country may charge for importing goods.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Andi Bagus has no control over these charges, nor can Andi Bagus predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
All Andi Bagus products are made in and shipped from Bali, Indonesia.
Yes, very. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number.
Our shop's main currency is Australian Dollar. If you are shopping in your own currency, at the checkout you are quoted the total price in Australian Dollars. Depending on your payment method, you will be charged the current equivalent to this $ AU amount in your own currency.
For example, if you are paying using PayPal, PayPal will convert the currency to yours depending on the day's exchange rate.
We don't offer Afterpay as this service is only available for web shops based out of Australia. Our shop is based in Bali, Indonesia, and we accept payment with all the major credit cards via trusted and safe service of PayPal.
You will receive a tracking number only once your goods have been shipped. Depending on the pieces ordered and the area we are sending to, shipping is generally quoted as being between 3 - 14 business days. Most parcels arrive within 10 days. If items are heavily beaded or require hand sewing, please allow an extra 4 to 5 days for production.
We use DHL Express and EMS International Express Air Freight that provide full live online tracking.
We choose DHL and EMS for security and reliability along with its affiliations with most worldwide postal services. Parcels are air mailed and require signature upon delivery.
We have no way of knowing whether a particular country or parcel will or will not attract import fees, and we can not be held responsible for such costs. We do everything in our power to avoid our customers attracting extra charges, but this is beyond our control and responsibility. If you are concerned about incoming taxes please consult the import / customs agency of your country for further information.
For shipping to Israel please provide name & address in English including both Zip Code.
For all shipping please include your contact phone number so that the courier may contact you if there are any problems with delivery.
Our 2-piece bikini sets cannot be split across sizing. For customers requiring a different size top to bottom we recommend purchasing a 2-piece bikini plus a matching item from our separates range, or mixing and matching from our separates styles.
All of our swimwear is designed for use in the water and is water-tested prior to being listed for sale. As with other swimwear labels, we recommend hand-washing our products and lying them flat and in the shade to dry.
We do occasional promotions and flash sales using discount codes. Make sure to follow us on Facebook and Instagram and also subscribe to our newsletter on the home page to get these codes every time we are doing a promotion.
We do offer xs/s in many of our newer styles such as the Bridie Top, Bridie Playsuit, Bridie one-piece and Lotus Hi Pants, however the stock is more limited than what is sold in s/m, which is our primary size. Our tie-string or lace-up adjustable pieces do have added flexibility with sizing compared to our elasticised pieces.
Generally our sizing does run slightly smaller and we recommend looking at photos on our Instagram account as our models who are quite small frames wear size s/m so this can be a good point of comparison. We do not offer custom orders.
Models and influencers are chosen on an individual basis. We like models of all ethnicities, sizes and ages, but do receive an extremely high volume of requests. Our customers are always a priority, so customer e-mails and queries are responded to before any contacts regarding collaborations or promotions.
Please be patient waiting for a reply to a collaboration email - we do try and answer to all the well-written emails.
We love seeing customers enjoying their Andi Bagus gear and are happy for customers to forward pictures. We will occasionally re-post tagged photos that we love.
A number of factors are considered when posting content including 1) current stock; 2) existing photographs; 3) which items are newest styles; 4) image quality; 5) framing/colour scheme etc. So we cannot assure you that we will post your photos and please do not be offended if we do not. Have fun creating!
We collaborate with several talented photographers around the world. If you would like to get photographed by one wearing Andi Bagus, please get in touch with us by sending email to firstname.lastname@example.org and we'll see if we can connect you with a photographer in your area.
We are exclusively an online store and we do not have any physical outlets in Bali. Alternatively, we ship worldwide using express air freight with full live tracking facilities. We offer free shipping on orders over $150 US.