Shipping & Returns

Andi Bagus ships Worldwide* from Bali with Free International Shipping* on all orders $150 US or more!

 

You will receive a tracking number only once your goods have been shipped. Depending on the pieces ordered and the area we are sending to, shipping is generally quoted as being between 3 - 14 business days. Most parcels arrive within 10 days. If items are heavily beaded or require hand sewing, please allow an extra 4 to 5 days for production. 

We use DHL Express and EMS International Express Air Freight that provide full live online tracking. 

We choose DHL and EMS for security and reliability along with its affiliations with most worldwide postal services. Parcels are air mailed and require signature upon delivery. 

We have no way of knowing whether a particular country or parcel will or will not attract import fees, and we can not be held responsible for such costs. We do everything in our power to avoid our customers attracting extra charges, but this is beyond our control and responsibility. If you are concerned about incoming taxes please consult the import / customs agency of your country for further information. 

All possible customs fees and taxes will be your responsibility. We ship the goods from Indonesia, and pay a courier company to ship the goods. In case your country charges taxes or holds the shipment in customs, you are the importer and will be liable for clearing the customs. We will not provide assistance in these cases.

 

For shipping to Israel, please provide a name & address in English including both Zip Code and the name of your city. 

 

(*We hold the right to refuse shipping to certain countries that our courier companies are not shipping to. Due to PayPal not accepting payments from Turkey, we are unfortunately unable to sell to Turkey for the time being. We are looking for an alternative payment method for everyone in Turkey though, and will let you know once we have one set up. We are doing our best with keeping the shipping rates as low as we can for everyone.)

 

For all shipping please include your contact phone number so that the courier may contact you if there are any problems with delivery.

 

For tracking details visit  Post/EMS tracking - track-trace .Use "track with options" then go to search your destination country for detailed advice , or use tracking more which is a tracking site for all countries and EMS shipments.    TrackingMore - All in one package tracking tool .Some times EMS use DHL for final delivery within your country. If there are no results given in the first method (described above) go to DHL Tracking, Track Parcels, Packages, Shipments | DHL Express Tracking and enter your EMS number in the section called "track by shippers reference"

 

Delays can be avoided by tracking you shipment. If in doubt email us at info@andi-bagus.com

 

Returns can be mailed back to Bali at your cost If:

1. The goods have been unused and are in 'as new' condition.

2. The goods have been purchased no more than 4 weeks prior.

3. No returns or exchanges will be offered for goods purchased "on sale" or discounted offer.

4. Refund must be agreed to before the item is mailed back.

5. No refunds will be issued for change of heart.

6. No exchange is offered. Goods shall be refunded only then other items repurchased if required.

7. Unless ordered together we will not be held responsible for colour matching of individual items. Dye lots change frequently here and existing pieces are subject to washing/fading etc. 

Once the goods have been received the refund shall be issued for the total price excluding mail costs. 

 

Newsletter

We send our registered customers a monthly newsletter with updates and special discounts and offers. By subscribing to our newsletter you allow Andi Bagus to send you promotional content and offers via digital media. You can opt out of the newsletter at any point by clicking the link at the end of the email, or by sending a request to info@andi-bagus.com.

 

For any other questions, please refer to our FAQ-section

For any issues concerning faulty goods please email us direct at

info@andi-bagus.com

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