Shipping & Customs
Andi Bagus ships Worldwide from Bali with Free International Express Shipping on orders over $300 USD*
Conditions Apply
SHIPPING
All orders are shipped express out from Bali, Indonesia with DHL Express or Fedex. Parcels are sent by air. Depending on the courier and your local delivery options, a signature may be requested or your parcel may be left at your door.
After your payment is authorised and verified, please allow up to 2 business days to process your order for items that are in-stock and do not require hand-sewing, please allow more time during sale periods. Some of our pieces are intricately hand-beaded and/or made to order, which will require more processing time. Please be sure to read associated notes in the product description for accurate shipping times.
Usually the average process time for each order is between 1-5 business days.
We ship worldwide and usually the shipping estimate time is 3-5 business days.
You will receive an email with your tracking information as soon as your parcel is shipped and on it’s way! We are unable to cancel, re-direct or alter orders in any way once they have been dispatched and shipped.
We cannot ship to PO Boxes. Please provide your daytime delivery street address and contact phone number so the courier can reach you. If you'd like to choose how your parcel is delivered, for example requiring a signature or leaving it in a safe place, you can set this up with FedEx Delivery Manager or DHL On Demand Delivery using your tracking number.
Andi Bagus holds no responsibility for damaged, lost or stolen packages.
All Indonesia
Flat rate of $3.00
United States
Express International shipping starts from $15
Price then increases per 0.5kg
Australia
Express International shipping starts from $15
Price then increases per 0.5kg
Canada, Mexico
Express International shipping starts from $25
Price then increases per 0.5kg
Japan, South Korea, Taiwan, New Zealand, China, Papua New Guinea
Express International shipping starts from $25
Price then increases per 0.5kg
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Express International shipping starts from $25
Price then increases per 0.5kg
Brunei, Cambodia, Hong Kong SAR, Macao SAR, Malaysia, Philippines, Singapore, Thailand, Vietnam
Express International shipping starts from $22.99
Price then increases per 0.5kg
Bahrain, Bangladesh, India, Jordan, Kuwait, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, United Arab Emirates, Israel, Martinique, ( Ukraine currently no shipping ), Brazil
Express International shipping starts from $39.99
Price then increases per 0.5kg
*We offer free shipping on all orders over $450 USD for these Countries
Rest of the world
Express International shipping starts from $52.99
*We do not offer free shipping for 'Rest of the World'
CUSTOMS
*PLEASE READ As the recipient, YOU are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these maybe necessary to release your order from customs on arrival. Andi Bagus will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as its rules and regulations for importing foreign goods and products.
Abandoned or refused parcels will not be eligible for refund on the shipped items, shipping costs, import duties or fees incurred.
We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL, so please shop wisely before you purchase. Andi Bagus is NOT responsible for any import duties payable. We apologise for any inconvenience.
USA : Recently the Trump government has instituted import taxes and tariffs on all incoming packages. So the fee will be a mandatory tax on your order. Unfortunately there is nothing we can do to alleviate these charges.
Australia/NZ allows tax-free imports up to the value of AUD1,000
Unfortunately, we are unable to advise on all actual customs fees as each country has its own rules and regulation regarding importing goods. Please contact your local customs office for more details.
For all shipping, please always include your contact phone number so that the courier may contact you if there are any problems with delivery.
TRACKING
For tracking details visit
DHL Tracking, Track Parcels, Packages, Shipments | DHL Express Tracking
Tracking More TrackingMore - All in one package tracking tool
QUESTIONS?
For any other questions, please refer to our FAQ-section
If the FAQ does not answer your question
Please contact - info@andi-bagus.com